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FAQ

Below are some frequent questions customers have asked

What is your contact info?

Our contact info is:
Email: Sonder@gmx.co.uk
Physical Address: London, United Kingdom

How can I download my digital product?

You can download your digital product directly from your order confirmation email or from the 'My Account' section of our website.

Can I customise the digital product?

Yes! Many of our digital products, like business cards, journal templates, and e-books, happy birthday cards come with editable Canva links. You can customise them according to your preferences by opening them in Canva, where you can change the text, colours, and design elements. We attach the editable Canva link to the file for you.

Are your digital products compatible with all devices?

Yes, our digital products are compatible with most devices such as laptops, desktops, tablets, and smartphones. You'll just need a compatible program or app (like Adobe Reader for PDFs or Canva for editable templates) to open the files.

Can I gift a digital product to someone else?

Yes, you can purchase a digital product as a gift and forward the download link to your recipient. Simply include their email address at checkout or send them the download link directly after purchase.

Do you offer discounts or promotions?

Yes! We regularly offer special discounts, seasonal promotions, and exclusive deals to our customers. Make sure to subscribe to our email and follow us on social media to stay updated on the latest offers.

What do I do if my download link isn’t working?

If you're having trouble with your download link, please check your spam or junk email folder. If you still can’t find it, contact us, and we’ll send you a new link.